What's Included in a Service Call
What Is Included In A Service Call?
We’ve all been there….it’s the morning of the hottest day so far in July, and you notice your house is a lot warmer than usual. You check the vents, and there’s no cold air coming out. The thermostat is set to 70 degrees, and the house is 78 degrees. All of the worst case scenarios are racing each other around your brain. Here’s what to do next:
Give Us A Call!
Service Call
● The phone will be answered by one of the friendly, helpful ladies at the front desk!
● She’ll ask you questions about the symptoms your HVAC system is showing, the timeline of the issue, and collect some information about you.
● She’ll explain how the service call will go, ask you about your scheduling preferences, and introduce you to the technician that’s coming out.
● You’ll get a text message once the appointment has been scheduled, confirming the time, and another the day before the appointment as a reminder.
● You’ll get one more message when the technician dispatches to your house the day of the appointment, along with a photo of who is coming out so you know who to look for!
● While the technician is out there, he’ll do a full diagnosis of your system, answer any questions or concerns you may have, and present you with estimates for repair.
● If you choose to move forward with the repair, he can usually get the work done same-day, but if you choose to only move forward with a diagnosis, there is never any pressure to complete the work!
● We accept cash, card, or online payments if you’d like us to email you the invoice!
Preventative Maintenance Call
The process is very similar!
● Our front desk ladies will ask you questions about your system’s performance, what units you would like to get serviced, and your timeline for getting the work done.
● She’ll walk you through what a preventative maintenance appointment includes, and give you pricing for the work you’re wanting to get done.
● While the technician is doing maintenance, he’ll make sure that everything is in working order, and make you aware of any issues that could cause your system to run inefficiently.
What’s Included in a Maintenance?
Furnace/Air Handler (Indoor)
● Inspect filters; clean/replace if needed
● Inspect blower wheel, clean if needed
● Check blower motor current, verify it is within tolerances
● Check blower motor capacitor, verify it is within tolerances
● Inspect coil and drain pan, clean if needed
● Test condensate drain performance, clear/clean drain if needed
● Install condensate drain tablets to mitigate microbe growth that will impede draining
● Inspect electrical connections/components
AC/Heat Pump (Outdoor)
● Inspect refrigerant line insulation and condensate drain termination
● Inspect fan blades and motor, clean if needed
● Check fan motor current, verify it is within tolerances
● Monitor compressor starting capabilities and running amp draw
● Check blower motor compressor capacitor, verify it is within tolerances
● Inspect coil, clean if needed
● Inspect defrost drain pathways, clear/clean if needed
● Inspect electrical connections/components
Performance Check
● Using thermostat controls, run unit in heat, verify temperature rise is within 17/25 degrees
● Using thermostat controls, run unit in cooling; verify temperature drop is within 17-25 degrees
● Check static pressure, verify it is within tolerances.
● Answer any questions you may have
We are going through your system(s) with a fine-tooth comb to ensure no breakdowns! In fact, studies have shown that over 80% of breakdowns are due to lack of maintenance.